Steve Jobs – More than just one story

Business StorytellingWe are strong believers that many stories make up your personal brand or company brand …not just one.  It is a subject I explored in a previous post ‘The Yeti and the Brand Story’ and was reminded of again when I read a recent Smart Company article on ‘The Five Best Steve Job Anecdotes’.

This article recounts five anecdotes from Steve Jobs that collectively show you the type of man he was.

Such as this one when Jobs was shown a prototype of the iPad and complained it was too big.

“After the engineers said they couldn’t make the device any smaller, Jobs took the iPad over to an aquarium, and promptly dropped it in. “These are air bubbles,” he said. “That means there’s space in there. Make it smaller.”

To this story that showed Job’s attention to detail:

“Google senior vice president of social business Vic Gundotra wrote recently on Google+ that once in 2008, he was sitting in a religious service on a Sunday when he received a call from an unmarked number. It was Jobs, leaving a message saying he had something urgent to discuss.  When he called him back, Jobs said the issue was urgent, and that he needed it addressed right away. In fact, he had already assigned someone on the task.

“I’ve been looking at the Google logo on the iPhone and I’m not happy with the icon. The second O in Google doesn’t have the right yellow gradient. It’s just wrong and I’m going to have Greg fix it tomorrow. Is that okay with you?”

To this story about the issues with Mobile Me which was Apple’s first venture into the cloud.

“It didn’t work properly and didn’t deliver as promised. Jobs was unimpressed. According to a Fortune article published earlier this year, Jobs gathered all the people responsible for Mobile Me at the company’s Town Hall, and told them they were “tarnishing Apple’s reputation”. He even said they “should hate each other for having let each other down”.

“Can anyone tell me what Mobile Me is supposed to do?” he asked. When someone answered, he said, “So why the f&*% doesn’t it do that?”

“Somewhere between the janitor and the CEO, reasons stop mattering,” he said.

Hearing one of those stories in isolation would give you a limited insight into Steve Job’s the man, Steve Job’s the professional CEO and Steve’s Job the entrepreneur.  It is the combination of not only these three stories but all the stories being shared that create the Steve Jobs brand.

All of us and the world are diminished by his passing.

Business storytelling and your brand – Push Pull Story Strategy

In a previous post we discussed brand stories.  The stories people share about their experience with your company, your people or your products.  So what stories are being told about your company and how can you influence that? 

You can do this through a ‘Push Pull Story Strategy’ to borrow from a common marketing term. 

Pull stories are the organic stories people narrate about their interactions with your organisation.  While traveling in Sydney we always use the same private taxi service. Recently I got off a plane late at night and there was a bottle of water waiting for me in the back of the taxi, exactly what I needed.  Another time, I arrived early one morning into Sydney.  My meeting was delayed.  The taxi driver carefully checked my coffee preference and then bought me a coffee from the taxi drivers’ café at Sydney airport.   A hidden gem and perhaps the best coffee in town.  I often share these taxi service stories with friends and colleagues. These stories that customers like me share, collectively build the taxi company’s brand.  How many positive stories are your customers sharing about your company?

The other option is push stories.  Authentic stories that are strategically found and shared through various mediums.  Stories that are shared between employees and customers, shared by the CEO at AGMs and profit announcements, shared by Corporate Affairs and Marketing through all the formal internal and external mediums.  There is one significant factor though…the most critical success factor…and that is the stories need to be authentic.  They cannot be marketing spin, or inaccessible corporate jargon. They have to be real stories from the coal face, not fabricated.

The pull stories are usually more powerful than the push stories because they come from the coal face and there is an unmistakable authenticity about them.  So think about the pull stories that are being generated everyday but also think of other stories that you can strategically harvest and put out there.

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